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Privacy Policy

Privacy Policy

Last Updated:

At EcoEarth Gate ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website (https://ecoearthgate.com) or engage with our export services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Details: Name, email, phone number, company name, and address (for B2B inquiries).
  • Business Information: HS codes, product preferences, shipment details, and trade history.
  • Website Usage: IP address, browser type, pages visited, and cookies (via Google Analytics).

Non-Personal Information

Aggregated data (e.g., website traffic trends) that cannot identify individuals.

2. How We Use Your Information

We use your data to:

  • Respond to export inquiries and provide quotes.
  • Process orders and manage logistics (e.g., customs documentation).
  • Improve our website and services (e.g., analyzing user behavior).
  • Comply with Australian export regulations (e.g., DAFF requirements).
  • Send marketing communications (with your consent).

3. Data Sharing & Disclosure

We only share your information with:

  • Trusted Partners: Logistics providers, customs brokers, and certification bodies (e.g., for organic exports).
  • Legal Compliance: When required by Australian law (e.g., trade reporting).
  • Third-Party Services: Payment processors (Stripe, PayPal) and CRM tools (HubSpot).

We never sell your data to third parties.

4. Data Security

We implement measures to protect your information:

  • Encryption: SSL/TLS for website transactions.
  • Access Controls: Limited to authorized personnel.
  • Regular Audits: To identify and address vulnerabilities.

5. Your Rights

Under Australian Privacy Principles (APPs) and GDPR (for EU clients), you may:

  • Access or correct your personal data.
  • Opt out of marketing communications.
  • Request deletion of non-essential data (where legally permissible).

To exercise these rights, contact us at connect@ecoearthgate.com.

6. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website functionality (e.g., login sessions).
  • Analyze traffic via Google Analytics (anonymized data).

You can disable cookies via browser settings, but some features may not work.

7. International Data Transfers

As an exporter, your data may be transferred to:

  • Importers (e.g., in India/UAE for shipment coordination).
  • Cloud Storage (AWS servers in Australia/Singapore).

We ensure all transfers comply with APPs and GDPR standards.

8. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

For privacy-related questions or requests: